The Quality Standard

Quality news for general practice

Issue 11 – October 2017

Becoming a quality general practice

The College exhibited at the Practice Managers and Administrators Association of New Zealand (PMAANZ) conference between 7 and 9 September, and presented on how to become a quality general practice.

The College’s General Manager Quality, Kate Wang, gave some tips on top issues that lead to practices not meeting the College’s quality standard criteria, supported by our Principal Advisor for Quality, Rosemary Gordon, who gave some suggestions on how to save time when preparing their self-assessment. With 60 delegates at this session taking plenty of notes and asking insightful questions, attendees went away with thoughts on how to improve their practice.

I came away with some practical ideas on how we can work together to make embedding continuous improvement in practices more streamlined, such as better sharing advice and resources with practices through webinars.

— Kate Wang

Kate and Rosemary were also able to network and discuss Aiming for Excellence and the CORNERSTONE® process with practice managers and administrators from across New Zealand.

PMAANZ supports its members in their roles, professional development and peer support, with a mission to promote excellence in practice management. This aligns with one of the College’s key goals – working with general practices to improve the provision of primary health care.

Our exhibition stand was also popular with delegates who stopped by to talk with Lucy Wass, Rupal Lad and Swas Lal from our Quality team about the standard and tools such as QA2QI.

Presentation: How you become a quality general practice in the New Zealand setting

Our presentation, including the list of “not met” and “partially met” criteria, is available on our website. It includes our analysis of issues and how to deal with some of these areas.

Top three ‘not met’ criteria:

  • Criteria 35.1 The practice undertakes a regular assessment of team functionality
  • Criteria 18.2 Residual Current Devices (RCDs) are used to protect patients and members of the practice team in accordance with the Electrical (Safety) Regulations 2010
  • Criteria 19.2 The practice team is trained to evacuate the practice by participating in fire drills every six months

Top three ‘partially met’ criteria:

  • Criteria 36.6 Performance reviews are conducted annually and used to guide continuing education for all practice team members
  • Criteria 36.4 Each member of the clinical team is insured to cover liability
  • Criteria 18.10 Medicines, pharmaceutical products and emergency equipment are stored so that they are not accessible to unauthorised people

Team members Lucy and Swas


Download the presentation (PDF)