Manaaki Haumanu | Clinical Care

Indicator 5: Continuity of care

Criteria Standard - what we'll be assessing on  Evidence to provide for assessment 
5.1 The practice effectively manages internal and external clinical correspondence. 
  • A documented clinical correspondence and investigations policy and procedure; covering how to manage and track: 
    • laboratory results 
    • imaging reports
    • significant investigations
    • clinical correspondence 
    • urgent referrals.
5.2 The practice has a process for the safe and effective transfer of clinical responsibility when transferring patients to clinicians within the practice (e.g. to and from a locum) or to providers and services outside the practice
  • A documented process for the transfer of patient clinical responsibility.
5.3 The practice ensures patients with end-of-life care needs can always access their primary care provider or another informed clinician. 
  • A description of how the practice plans and delivers end-of-life care access.

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