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Manaaki Haumanu | Clinical Care
Indicator 6: Responsiveness to urgent health needs
Standard
Guidance
Criteria
Standard
Evidence
6.1
The practice trains staff to respond to urgent health needs.
Completed training records for non-clinical team members to identify and respond to patients with urgent medical conditions.
Current CPR training relevant to role.
6.2
The practice displays signage for waiting patients detailing urgent situations and ensures reception staff can visually monitor all waiting areas.
Appropriate signage.
Staff training undertaken to monitor waiting areas.
6.3
The practice conducts annual clinical emergency scenario drills that support the practice’s responsiveness to urgent health needs.
Emergency drills allowing team members to familiarise themselves with their roles and responsibilities
Documented analysis and debrief of the emergency drill scenarios
6.4
The practice provides patients with information on how to access after-hours care.
Signage, including a patient portal notice, website information, social media page information, patient information sheets and an answer phone service.
6.5
The practice ensures patients can access the practice’s after-hours service using a maximum of two calls.
Describe after-hours telephone message and/or call diversion to an after-hours provider.
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