Manaaki Haumanu | Clinical Care

Indicator 8: Patient experiences

Criteria Standard Evidence
8.1 The practice surveys its patient population to understand patients' experience of care.

Practice population experience survey results demonstrate consumer engagement: 

  • explain the methods used to obtain feedback from all groups in the patient population (including Māori), especially under-represented groups
8.2 The practice uses patient feedback to improve services.
  •  Demonstrate how patient feedback is used to improve services.

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