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Manaaki Haumanu | Clinical Care
Indicator 8: Patient experiences
Standard
Guidance
Criteria
Standard
Evidence
8.1
The practice surveys its patient population to understand patients' experience of care.
Practice population experience survey results demonstrate consumer engagement:
explain the methods used to obtain feedback from all groups in the patient population (including Māori), especially under-represented groups
8.2
The practice uses patient feedback to improve services.
Demonstrate how patient feedback is used to improve services.
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