Tūroro | Patients

Indicator 1: The Code of Health and Disability Services Consumers’ Rights 1996

Criteria Standard Evidence
1.1 The practice understands, promotes and implements the Code of Health and Disability Services Consumers’ Rights 1996.
  • A poster of the Code of Health and Disability Services Consumers’ Rights 1996 translated into appropriate languages, including te reo Māori, that reflect the practice’s enrolled patient population. 
  • Poster and/or brochures informing patients of their right to have one or more support persons present during a consultation.
  • Local health advocacy resources. 
  • Information about accessing interpreters and resources. 
  • Open disclosure policy and/or procedure.
  • Example of an open disclosure event and its resolution.
  • Documented adverse events are recorded in adverse events register and in clinical notes.
  • Completed staff training records. 
1.2 The practice ensures a patients' right to make an informed choice and give informed consent. [Right 7]
  • Written consent forms and/or a written record of verbal agreements, including risks.
  • Explanation of how the practice helps patients with literacy difficulties to make informed decisions.
  • Pamphlets, posters or information available describing the practice’s services and fees.
1.3 The practice ensures a patients' right to complain. [Right 10]
  • Complaints policy and procedure.
  • A designated Complaints Officer role and position description.
  • A complaints register.
  • A description of the process through which complaints procedure outcomes are shared within the practice.

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