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Tūroro | Patients
Indicator 1: The Code of Health and Disability Services Consumers’ Rights 1996
The practice understands, promotes and implements the Code of Health and Disability Services Consumers’ Rights 1996.
A poster of the Code of Health and Disability Services Consumers’ Rights 1996 translated into appropriate languages, including te reo Māori, that reflect the practice’s enrolled patient population.
Poster and/or brochures informing patients of their right to have one or more support persons present during a consultation.
Local health advocacy resources.
Information about accessing interpreters and resources.
Open disclosure policy and/or procedure.
Example of an open disclosure event and its resolution.
Documented adverse events are recorded in adverse events register and in clinical notes.
Completed staff training records.
The practice ensures a patients' right to make an informed choice and give informed consent. [Right 7]
Written consent forms and/or a written record of verbal agreements, including risks.
Explanation of how the practice helps patients with literacy difficulties to make informed decisions.
Pamphlets, posters or information available describing the practice’s services and fees.
The practice ensures a patients' right to complain. [Right 10]
Complaints policy and procedure.
A designated Complaints Officer role and position description.
A complaints register.
A description of the process through which complaints procedure outcomes are shared within the practice.
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Foundation 2022 (current)
Introducing the Foundation Standard
Tūroro | Patients
Indicator 1: The Code of Health and Disability Services
Indicator 2: Patient Information and privacy
Indicator 3: Rights and health needs of Māori
Indicator 4: Responsiveness to diversity
Manaaki Haumanu | Clinical Care
Indicator 5: Continuity of care
Indicator 6: Responsiveness to urgent health needs
Indicator 7: Immunisations, screening and recall
Indicator 8: Clinical governance and Patient experiences
Whakahau Rongoā | Medicine management
Indicator 9: Prescribing and medicine reconciliation
Indicator 10: Controlled drugs
Taputapu | Medical equipment and resources
Indicator 11: Medical equipment and medicines
Whare haumanu | The practice
Indicator 12: Infection control and healthcare waste
Indicator 13: Health and safety
Indicator 14: Emergency continuity
Indicator 15: Employee and contractor safety checking procedures
Foundation Standard updates