The Aiming for Excellence standard

The most recent revision of Aiming for Excellence: the RNZCGP standard for New Zealand general practice was in July 2016. Aiming for Excellence is the College’s quality standard for general practices that want to embed continuous quality improvement in the way they provide care for their patients. 

Contents

The Aiming for Excellence standard is a comprehensive document so we've included the contents page below, linking directly to the relevant page of the publication. 

  • Section 1: Patient experience and equity
    • Indicator 1: The practice meets the requirements of the Code of Health and Disability Services Consumers’ Rights 1996
    • Indicator 2: The practice meets the requirements of the Health Information Privacy Code
    • Indicator 3: The practice upholds the patient’s right to complain in accordance with Right 10 of the Code of Rights
    • Indicator 4: Patients can make informed choices about their health care
    • Indicator 5: The practice acknowledges and is responsive to the special status, health needs and rights of Māori
    • Indicator 6: The practice provides services that are responsive to the cultural needs of diverse patient groups
    • Indicator 7: 24-hour health care is accessible to the practice population
    • Indicator 8: The practice works with other agencies and community services to provide integrated care
    • Indicator 9: The practice includes patients’ input into service planning
  • Section 2: Practice environment and safety
    • Indicator 10: The practice premises are safely accessible and clearly identifiable
    • Indicator 11: The practice facilities meet the comfort, safety and privacy needs of patients
    • Indicator 12: The practice uses a practice management system
    • Indicator 13: The practice prevents unauthorised access to controlled drugs and controlled drugs prescription pads
    • Indicator 14: There is safe storage and disposal of health care waste
    • Indicator 15: The practice ensures effective infection control to protect the safety of patients and general practice team members
    • Indicator 16: The practice stores vaccines and maintains the Cold Chain in accordance with national guidelines
    • Indicator 17: Medical equipment and resources are available and maintained
    • Indicator 18: The practice has planned response and procedures for fires, disasters or emergencies
    • Indicator 19: The practice team is committed to ensuring health and safety in the workplace
  • Section 3: Clinical effectiveness
    • Indicator 20: Continuity of care is facilitated by registration of new patients and timely transfer of health records
    • Indicator 21: Patient records meet requirements to describe and support the management of health care provided
    • Indicator 22: The practice team identifies and responds to patients with clinically urgent health needs
    • Indicator 23: The practice has an effective system for the management of clinical correspondence, test results, urgent referrals and other investigations
    • Indicator 24: Prescribing is accurate and appropriate
    • Indicator 25: The practice maintains an effective screening and recall system
    • Indicator 26: The practice maintains an effective immunisation programme
    • Indicator 27: The practice has processes to ensure continuity and transfer of care
    • Indicator 28: There is an effective incident management system
    • Indicator 29: The practice has evidence of organisational planning
  • Section 4: Professional development
    • Indicator 30: The practice team complies with the Health Practitioners Competence Assurance Act 2003
    • Indicator 31: The practice has appropriate employment structures in place
  • Section 5: Advanced and aspirational-only indicators
    • Indicator 32: The practice reconciles medicines
    • Indicator 33: The clinical team utilises clinical decision support tools
    • Indicator 34: The practice offers shared care
    • Indicator 35: The practice offers services for health education
    • Indicator 36: The practice routinely identifies people who smoke and offers interventions
    • Indicator 37: The practice undertakes opportunistic screening
    • Indicator 38: There is a culture of safety and teamwork in the practice
    • Indicator 39: The practice identifies persons with practice management responsibilities
  • Appendices
    • Appendix 1: Medical equipment register