6.4 Accessing after hours
6.4 Accessing after hours
Making it easy for patients to call an after-hours provider reduces the barriers to accessing care and enhances continuity of care.
| Standard - what we'll be assessing on | Evidence to provide for assessment |
|---|---|
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The practice ensures patients can access the practice’s after-hours service using a maximum of two calls. |
Describe after-hours telephone message and/or call diversion to an after-hours provider. |
Make it easy for patients to access after hours
Making it easy for patients to call an after-hours provider reduces the barriers to accessing care and enhances continuity of care.
Having the practice phone diverted to an afterhours service or a recorded message informing patients of how they can access afterhours care, including emergency services is vital.