6.3 After hours care

6.3 After hours care information

Practice's that don't provide after-hours care needs to direct patients to alternative after-hours care options.

Standard - what we'll be assessing on Evidence to provide for assessment

The practice provides patients with information on how to access after-hours care.

Signage, including a patient portal notice, website information, social media page information, patient information sheets and an answer phone service.

Ways to tell patients about after hours providers

  • a poster/signage on the front door/window and/or in the waiting area (include an address, phone number and preferably a map)
  • an after-hours message on the answer phone
  • an section in the practice’s patient information pamphlet
  • a section on the practice's website (includes address and contact info)

In some regions, especially urban areas, practices will be able to provide telephone access to the after-hours services using one call. At a minimum, patients need to be able to access the after-hours service using a maximum of two calls.