2.5 Physical privacy
2.5 Environmental/physical privacy considerations
Maintaining physical and environmental privacy for patients is important to retain a trusting relationship and is necessary under the Code of Rights, in particular, rights 1, 3, 4 and 5.
|Standard – what we’ll be assessing on||Evidence to provide for assessment|
2.5 The practice ensures environmental privacy for patients and their whānau.
Measures to maintain patient privacy in general practice may include ensuring that:
- Curtains around examination beds are not see through and there are no open gaps.
- Conversations with patients regarding health information are not held in open areas where other patients or people can hear - background radios can help obscure conversations in open areas, such as a nurse’s station.
- Sheets/covers are available for patient modesty.
- When talking on the telephone in open areas, using names or identifying information is avoided.
- Private or sensitive phone conversations are held away from public areas.
- Consultation and clinic procedure rooms are soundproof.
- There are locks are on all consultation and clinical procedure rooms.