Manaaki Haumanu | Clinical Care

Indicator 6: Responsiveness to urgent health needs

Criteria Standard - what we'll be assessing on  Evidence to provide for assessment 
6.1 The practice trains non-clinical team members to visually monitor all waiting areas and respond to urgent health needs.  
  • Current bystander cardio-pulmonary resuscitation (CPR) training if applicable.
  • Non-clinical team training undertaken to monitor waiting areas.
  • Appropriate signage displayed for waiting patients detailing urgent situations and what to do.
     
6.2 The practice team is skilled at responding to urgent health needs.
  • Current CPR training for all clinicians relevant to role. 
  • Annual clinical emergency drills allowing all team members to identify and respond to patients with urgent medical conditions in relation to their roles and responsibilities. 
  • Documented analysis and debrief of the annual clinical emergency drill scenarios.
     
6.3 The practice provides patients with information on how to access after-hours care. 
  • Signage, including a patient portal notice, website information, social media page information, patient information sheets and an answer phone service.
6.4 The practice ensures patients can access the practice’s after-hours service using a maximum of two calls.
  • Describe after-hours telephone message and/or call diversion to an after-hours provider. 

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