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Manaaki Haumanu | Clinical Care
Indicator 6: Responsiveness to urgent health needs
Standard
Guidance
Criteria
Standard - what we'll be assessing on
Evidence to provide for assessment
6.1
The practice trains non-clinical team members to visually monitor all waiting areas and respond to urgent health needs.
Current bystander cardio-pulmonary resuscitation (CPR) training if applicable.
Non-clinical team training undertaken to monitor waiting areas.
Appropriate signage displayed for waiting patients detailing urgent situations and what to do.
6.2
The practice team is skilled at responding to urgent health needs.
Current CPR training for all clinicians relevant to role.
Annual clinical emergency drills allowing all team members to identify and respond to patients with urgent medical conditions in relation to their roles and responsibilities.
Documented analysis and debrief of the annual clinical emergency drill scenarios.
6.3
The practice provides patients with information on how to access after-hours care.
Signage, including a patient portal notice, website information, social media page information, patient information sheets and an answer phone service.
6.4
The practice ensures patients can access the practice’s after-hours service using a maximum of two calls.
Describe after-hours telephone message and/or call diversion to an after-hours provider.
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Foundation
Foundation 2022 (current)
Introducing the Foundation Standard
Getting started
Tūroro | Patients
Indicator 1: The Code of Health and Disability Services
Indicator 2: Patient Information and privacy
Indicator 3: Rights and health needs of Māori
Indicator 4: Responsiveness to diversity
Manaaki Haumanu | Clinical Care
Indicator 5: Continuity of care
Indicator 6: Responsiveness to urgent health needs
Indicator 7: Immunisations, screening and recall
Indicator 8: Clinical governance and Patient experiences
Whakahau Rongoā | Medicine management
Indicator 9: Prescribing and medicine reconciliation
Indicator 10: Controlled drugs
Taputapu | Medical equipment and resources
Indicator 11: Medical equipment and medicines
Whare haumanu | The practice
Indicator 12: Infection control and healthcare waste
Indicator 13: Health and safety
Indicator 14: Emergency continuity
Indicator 15: Employee and contractor safety checking procedures
Appendix
Training
Foundation Standard updates
Foundation Standard help
Appendix 1 medical list
List of required training
Glossary
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