Indicator 6: Responsiveness to urgent health needs

Manaaki Haumanu | Clinical Care

Criteria	Standard - what we'll be assessing on	Evidence to provide for assessment
6.1	The practice trains non-clinical team members to visually monitor all waiting areas and respond to urgent health needs.	Current bystander cardio-pulmonary resuscitation (CPR) training if applicable. Non-clinical team training undertaken to monitor waiting areas. Appropriate signage displayed for waiting patients detailing urgent situations and what to do.
6.2	The practice team is skilled at responding to urgent health needs.	Current CPR training for all clinicians relevant to role. Annual clinical emergency drills allowing all team members to identify and respond to patients with urgent medical conditions in relation to their roles and responsibilities. Documented analysis and debrief of the annual clinical emergency drill scenarios.
6.3	The practice provides patients with information on how to access after-hours care.	Signage, including a patient portal notice, website information, social media page information, patient information sheets and an answer phone service.
6.4	The practice ensures patients can access the practice’s after-hours service using a maximum of two calls.	Describe after-hours telephone message and/or call diversion to an after-hours provider.

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